Mattew’s Carpet Cleaning Story You’ll Want to Hear

See our AMAZING RESULTS below!

I’m Somsack Sanithvilay, owner of Fraser Elite Carpet Cleaning, and I recently had the pleasure of helping a customer named Mattew here in Surrey, BC. He was facing a common dilemma that many homeowners encounter — his carpet looked worn, stained, and tired. Mattew was ready to replace it altogether but decided to give professional cleaning a try first. The results? Let’s just say he was so glad he did.

If you’ve ever wondered whether your carpets can look new again without replacing them, keep reading — because this story might just change your mind.

Here’s Mattew’s Story

Mattew reached out because his carpets had lost their fresh, clean look. Over time, foot traffic, dust, and accidental spills had dulled the fibers. The carpet didn’t just look dirty — it made the entire room feel lifeless. He was close to replacing it but wanted a second opinion. When we explained that our deep hot water extraction method could restore its original color and softness, Mattew was curious enough to give it a shot.

Check out Before, During and After Images of this Job

What We Found Before We Started

When I arrived at Mattew’s home, I could see exactly what he meant. The carpet had multiple problem areas — visible traffic lanes near the hallway, light staining from spills, and a dull, uneven tone throughout.

This is something we see often in Surrey homes, where daily life, pets, and weather can all take a toll on carpet fibers. Underneath the surface dirt, though, there was potential — the carpet was still structurally sound. That’s when I reassured Mattew that with the right professional cleaning process, his carpet could absolutely be brought back to life.

One of the biggest challenges we faced was not just removing the visible stains but also tackling the embedded dirt and allergens deep in the fibers. Regular vacuuming can’t reach that level — but our steam cleaning (hot water extraction) system can.

How We Restored Mattew’s Carpet

Our team began by inspecting the carpet to identify the areas requiring the most attention. Then, we used a high-powered vacuum to remove loose dirt and debris.

Next came the star of the show: deep hot water extraction. This process injects hot, soft water combined with a professional-grade cleaning solution deep into the fibers. The powerful suction then lifts away dirt, oils, dust mites, and allergens — the stuff that standard cleaning just can’t remove.

Once the deep cleaning was complete, we applied a gentle odor-neutralizing treatment to eliminate any musty smells and leave a clean, fresh scent. Finally, we performed a thorough rinse to remove any remaining residue, ensuring the carpet was soft, clean, and free of any sticky feel.

We also shared some post-cleaning tips with Mattew to help him maintain his results longer — like regular vacuuming, immediate spot cleaning, and occasional professional maintenance every 12 to 18 months.

The Amazing Transformation

When the cleaning was done, even I was amazed at how much brighter and livelier the carpet looked. The fibers had fluffed up beautifully, and those once-dark traffic lanes were barely noticeable.

Within a few hours, the carpet was dry, and the whole room had a renewed, inviting energy. It’s always satisfying to see that kind of transformation — it’s why I love what I do.

For Mattew, it was more than just a clean carpet — it was a total change in how his home felt. What started as a plan to replace the carpet turned into a renewed appreciation for what he already had.

And What Does Mattew Think?

Mattew couldn’t stop smiling. He was so amazed by how fresh and renewed his carpet looked, replacing it was no longer even a thought. In his own words, here’s what Mattew has to say:

That moment — when a customer realizes their carpet isn’t beyond saving — is what makes this work so rewarding.

He thanked us for the professional care, the attention to detail, and the fact that we took the time to explain each step. It’s something I always make sure to do — because when customers understand the process, they see the value in it.

Pro Tip: Extend the Life of Your Carpet

Here’s something I always tell my Surrey clients:

Treat your carpets like an investment. Routine maintenance, prompt spot treatment, and professional cleanings can extend their life for years. You don’t need to replace your carpet every few years — you just need to take care of it the right way.

If your carpets are looking tired, a professional cleaning might be all they need to bounce back — just like Mattew’s did.

About Fraser Elite Carpet Cleaning

At Fraser Elite Carpet Cleaning, we’re proud to serve Surrey, BC, and the surrounding communities with professional carpet cleaning, upholstery cleaning, tile and grout cleaning, and more. We use eco-friendly products, advanced cleaning technology, and proven methods that leave your home feeling cleaner, healthier, and more comfortable.

Whether it’s pet stains, odors, or deep-set dirt, we take pride in delivering results that make your home shine again.

If you’re ready to experience the same amazing results Mattew did, reach out to us today — your carpets deserve it!